Right of withdrawal

(1) Consumers generally have a statutory right of withdrawal when concluding a distance contract, about which we (Oeno Future Ltd, Level 30 The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, Great Britain) inform in accordance with the legal sample below:

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

To exercise your right of withdrawal, you must inform us,

Oeno Future Ltd
Level 30 The Leadenhall Building
122 Leadenhall Street
Great Britain
Tel.: +44 (0) 207 846 3366
Email: info@oenofuture.com

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. 

Consequences of the withdrawal
If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

We may refuse the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.  

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.  

You bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 50.  

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties, and functionality of the goods.

(2) Note on the disqualification of the right of withdrawal:

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

– Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

– Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,

– Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

– Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature,

– Contracts for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence,

– Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery,

– Contracts for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts,

– Contracts for the delivery of goods or services, including financial services, the price of which depends on fluctuations in the financial market over which the trader has no influence and which can occur within the withdrawal period, in particular services related to shares, with shares in open investment funds within the meaning of Section 1(4) of the Capital Investment Code and with other tradable securities, currencies, derivatives, or money market instruments,

– Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, vehicle rental, delivery of food and beverages as well as the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision,

– Contracts that are concluded in the context of a form of marketing in which the trader offers goods or services to consumers who are present in person or who are granted this opportunity, in a transparent procedure carried out by the auctioneer, based on competitive bids, in which the bidder who has been awarded the contract is obliged to purchase the goods or services (public auction),

– Contracts in which the consumer has expressly requested the trader to visit him/her in order to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit which the consumer has not expressly requested, or to such goods delivered during the visit that are not necessarily required as spare parts for maintenance or repair,

– Contracts for the provision of betting and lottery services, unless the consumer has made his contract declaration by telephone or the contract was concluded outside business premises, and

– Notarized contracts; This shall apply to distance contracts for financial services if the notary confirms that the consumer’s rights from Section 312d(2) are preserved.

(3) In accordance with the statutory provisions, we will inform you of the sample withdrawal form as follows:

Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)

– To:
Oeno Future Ltd
Level 30 The Leadenhall Building
122 Leadenhall Street
Great Britain
Email: info@oenofuture.com

– I/we() hereby revoke the contract concluded by me/us() for the purchase of the following goods()/the provision of the following service()
– Ordered on()/received on()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only when notified on paper)
– Date

(*) Delete where inapplicable.

(4) For the sake of clarity and exclusively for your benefit, we would like to inform you of the following to further explain the above samples:

– Unless the right of withdrawal is not excluded according to the statutory regulation, you can only exercise the contract with regard to individual goods ordered and delivered together and otherwise keep it. In these cases, it is not necessary to revoke the entire contract.

– Unless the right of withdrawal is not excluded according to the statutory regulation, the withdrawal period for partial deliveries of several goods ordered at the same time begins with the delivery of the last goods. The same applies if a product is delivered in several partial shipments or pieces. If only one product is delivered, the withdrawal period begins with the delivery of this product. In all cases, you can also declare your withdrawal before delivery.

– Unless the right of withdrawal is not excluded according to the statutory regulation, you can also exercise your right of withdrawal by sending us the goods in question within the withdrawal period; a separate declaration is then not required. If you wish to complain about an error or the like, please make this claim by means of a corresponding note at the time of return or in any other way.